OWW Consulting

Capacity Building for CSR Professionals

At OWW Consulting we offer a range of courses. Our introductory training programmes cover areas such as reporting, and development of effective CSR strategy and initiatives. Our advanced courses offer fully bespoke internal training packages and coaching/mentoring schemes that build on your current CSR and Sustainability initiatives to help develop in-house expertise.

Flexible Structured Courses

Our Professional Development and Training Portfolios include:

• One-day, Introductory Courses, often public-access and held in association with leading Training Partners around the world
• Extended 2-3 Day Courses, offering a more advanced and in-depth treatment of key topics and concepts
• Specialist Courses in Socially Responsible Investment (SRI)
• In-house training for company specific capacity development in CSR, Sustainable Management, Communications and Socially Responsible Investment
• Coaching and mentoring for CEOs and Board Members, CSR Leaders and key sponsors and drivers of CSR policies

Methods and approaches

Limited to 20 participants, our courses use lectures, case analysis, practical exercises, small-group discussions and group presentations.

We provide guided and structured, step-by-step coaching during the day and access to online support after the workshop.

Accredited courses

Upon successful completion of the workshop, participants will be presented with a certificate of attendance, which can be used to obtain CPD points from various professional bodies.

Introductory One-Day Training Courses

CSR Basics

• What is CSR, and how can you approach it?
• Why is it important?
• What areas must be covered?
• Building real CSR practices and policies
• The importance of CSR in a corporation’s brand value and reputation
• Connecting good CSR with company performance
• Recent developments and future potential for CSR in Asia and around the world

CSR Reporting

• What do you report, and how do you report it?
• How do you write a basic CSR report?
• Recent evolution and trends in CSR reporting
• Audit techniques to identify gaps in CSR reporting
• Alignment of CSR reporting with opportunities for improving performance management
• Case studies of good and bad approaches to CSR reporting
• Effective methods for communicating non-financial performance

Specialist Training: Introduction to Socially Responsible Investment (SRI)

• What is SRI and why is it important?
• The size and scope of global SRI
• SRI indices and their performance
• Types of SRI and SRI investment strategies
• The importance of CSR in the investment decision
• The potential for growth in the SRI market – Asia and the Middle East
• Why SRI will be increasingly important for firms in Asia and the Middle East in the future
• How to attract SRI funds: The essential role of good CSR reporting
• Incorporating CSR Practice into your investor relations strategy

Extended 2-3 Day Professional Development

CSR Implementation

• Why is CSR important for your company? – Making the case and overcoming internal barriers
• Enhancing effective management of your corporation’s environmental and social risks
• Factors affecting CSR:
  Assessing your sphere of influence
  Assessing your current CSR profile
  Understanding your CSR rating and its components
  Understanding your stakeholders: effective mapping
  Stakeholder engagement and CSR implementation
• Creating a CSR strategy that reflects your organisational context
  Implementing CSR: Internal and External Projects
  Measuring and communicating your CSR performance
• Advanced CSR Reporting
• The importance of effective CSR and Sustainability Reports for your business
• Emerging guidelines for CSR management (EFQM framework for CSR, UN Global Compact and others)
• Emerging best practice in CSR reporting and communication
• The Principles of the Global Reporting Initiative (GRI -G3 )
• Stakeholder engagement – Identifying the issues and pressure points
• Stakeholder communication – Effective CSR and Sustainability Reporting
• Assessments, auditing and assurance – Which approach is best for your organisation?

Advanced CSR Reporting

• The importance of effective CSR and Sustainability Reports for your business
• Emerging guidelines for CSR management (EFQM framework for CSR, UN Global Compact and others)
• Emerging best practice in CSR reporting and communication
• The Principles of the Global Reporting Initiative (GRI -G3 )
• Stakeholder engagement – Identifying the issues and pressure points
• Stakeholder communication – Effective CSR and Sustainability Reporting
• Assessments, auditing and assurance – Which approach is best for your organisation?

Advanced 2-3 Day Professional Development

Stakeholder Mapping and Engagement

• Stakeholder engagement – the heart of good CSR
• Approaches to stakeholder mapping
• Understanding your stakeholders
• Your consumers
• Your employees
• Your investors
  Your suppliers
  Your communities
  The environment
• Derivative stakeholders and their importance
• Approaches to stakeholder engagement:
  Methods
  Issues and challenges
  Dealing with hostile stakeholders
• Improving non-financial corporate communication at all stakeholder levels
• Communication issues in Stakeholder Management

 CSR and Business Strategy

• CSR as a business tool for your company
• Looking beyond your CSR department: integrating CSR into all aspects of your company operations:
• CSR and your Operations: OHS, EHS and TQM Systems
• CSR and your Customers: Implementing responsible CRM Systems
• CSR and Human Resources: how you can use your CSR policy to recruit new and fresh talent
• CSR and the Supply Chain: how to monitor and influence your supply chain risks
• CSR and Risk Management: managing operational, financial and reputation risk
• CSR and building brand awareness: using good CSR to differentiate your company