Top Social Media Platforms You Need to Grow Your Small Business

Social media has grown significantly over the last few years. This growth has created a platform for small businesses to reduce their marketing and customer service costs and reach out to their clients and potential clients. It has enabled small businesses to build their brand recognition, improve their brand loyalty and also increase sales. While… Continue reading Top Social Media Platforms You Need to Grow Your Small Business

Ways to Build Transparency as a Leader

Trust and transparency are fundamental to business success. Studies have shown less than half of business professionals trust their employers, bosses, teams as well as colleagues. There are a host of factors that can be incorporated in efforts to improve trust in workplaces, from diversity and inclusion to individual leadership as well as openness and… Continue reading Ways to Build Transparency as a Leader

Signs That Your Customer Service Strategy Needs a Refresh

Businesses normally don’t start out thinking they want to offer not good customer service. However, with time, it’s easy for mediocracy and laxity to kick in, leading to very poor customer service. Consumers are increasingly on the look for customer service to differentiate between good and bad brands. That means they are always judging businesses… Continue reading Signs That Your Customer Service Strategy Needs a Refresh