Types of Customer Complaints and How to Resolve Them

Your tow truck customers are the purest form of quality control. Without their approval, your business will not grow and succeed. When your customers complain, they need to be heard because when taken positively, business will have an opportunity to grow. No matter which industry you are involved in, you will have to deal with… Continue reading Types of Customer Complaints and How to Resolve Them

Top Social Media Platforms You Need to Grow Your Small Business

Social media has grown significantly over the last few years. This growth has created a platform for small businesses to reduce their marketing and customer service costs and reach out to their clients and potential clients. It has enabled small businesses to build their brand recognition, improve their brand loyalty and also increase sales. While… Continue reading Top Social Media Platforms You Need to Grow Your Small Business

Ways to Build Transparency as a Leader

Trust and transparency are fundamental to business success. Studies have shown less than half of business professionals trust their employers, bosses, teams as well as colleagues. There are a host of factors that can be incorporated in efforts to improve trust in workplaces, from diversity and inclusion to individual leadership as well as openness and… Continue reading Ways to Build Transparency as a Leader

Signs That Your Customer Service Strategy Needs a Refresh

Businesses normally don’t start out thinking they want to offer not good customer service. However, with time, it’s easy for mediocracy and laxity to kick in, leading to very poor customer service. Consumers are increasingly on the look for customer service to differentiate between good and bad brands. That means they are always judging businesses… Continue reading Signs That Your Customer Service Strategy Needs a Refresh